eSIM Help

How to Update APN Settings on iOS or Android

IMPORTANT: Updating the APN is not required, unless specifically provided in your eSIM Activation Email. If you have any doubts, please Contact Us before making changes to your set ...

eSIM Quick Start Guide: How to Install an eSIM

How to Buy an eSIM First, select an eSIM data package for the country where you are traveling, or currently located. You can find our full selection of eSIM cards on qwik.world A ...

Error "Unable to Complete Cellular Plan Change" after adding eSIM plan

When activating an eSIM on your device with QR code or manual activation code, you may see the following error message: iOS (iPhone) Unable to Complete Cellular Plan Change. Y ...

Solution: Slow download speed or no Internet connection

There are multiple reasons why your eSIM may appear connected to the network, but is not getting an Internet connection on a 4G/LTE/5G network. You may experience the following p ...

How to permanently delete an eSIM from your device

If your eSIM has expired and you want to remove it from your device, follow the steps below. Delete an eSIM Apple iOS (iPhone) Open Settings, and go to Cellular. Select the ...

Error "Unable to Activate eSIM" on iPhone

Unable to Activate eSIM "You can try again, or contact your carrier for assistance." After activating your eSIM via QR code or manual activation code, you may see the above er ...

Solution: eSIM data is not working after adding more data

Although usually instantaneous, it can take up to 10-15 minutes for the network to activate a new data pack. You may need to re-connect to the network for the eSIM to receive your ...

Activate an eSIM with Manual Activation Code

If you are unable to scan the activation QR code, or prefer to activate a different way, you can enter a Manual Activation Code on your device. Follow the steps below to request ...

Solution: No signal after activating eSIM

There are multiple reasons why your device is unable to find a signal after successfully installing an eSIM. You may experience the following problems after installing your eSIM: ...

eSIM Connection Troubleshooting Guide

There are multiple reasons why your eSIM may appear connected to the network, but is not getting an Internet connection on a 4G LTE or 5G network. You may experience the followin ...

Solution: eSIM installed but not getting a data connection

There are multiple reasons why your eSIM may appear connected to the network, but is not getting an Internet connection on a 4G/LTE/5G network. You may experience the following ...

Error "Unsupported eSIM"

After activating your eSIM via QR code or manual activation code, you may see the following error message: Unsupported eSIM "This eSIM is from a carrier that is not currently sup ...

Error "Cellular Plans From This Carrier Cannot be Added" after adding eSIM

After activating your eSIM via QR code or manual activation code, you may see the following error message: Cellular Plans From This Carrier Cannot Be Added This error usually ind ...